SERVICE TERMS AND CONDITIONS

1. GENERAL RULES

1.1 We provide scenic flights, aerial experiences and charter services, under CNPJ: 17.224.381/0001-95 and in partnership with Air Charter companies, duly registered and approved. We operate at the Olympic Golf Course, Av. Gen. Moisés Castelo Branco Filho, 700 – Barra da Tijuca, Rio de Janeiro – RJ, 22793-365 and at Jacarepaguá Airport: Av. Ayrton Senna 2541, Rua D2 Hangar 14 – Barra da Tijuca, Rio de Janeiro – RJ, 22775-002. The boarding and disembarking location and Air Charter used are defined at the time of booking and are subject to change, for operational or security reasons;

1.2 The aircrafts used are normally Robinson 44, Robinson 66 and Jet Ranger. On flights with 5 or more people, the 3 or 4-seat aircrafts are used to make 2 or more flights. The contracted aircraft may be changed for operational or safety reasons and without prior notice;

1.3 We mainly operate private flights. Shared flights may be requested and are subject to availability, longer waiting times and the attendance of all reserved passengers. If 1 or more passengers cancel on shared flights and there are no substitutes, the flight may be cancelled or a higher charge per person may be made. A specific seat may be requested, but is not guaranteed; the Pilot in Command may request a seat change between passengers at the time of the flight;

1.4 The weight limit is approximately 120 kilos per seat, with a higher weight limit for the sum of the seats, which may vary according to safety conditions on the date and time of the flight and respecting the weight limit of each aircraft;

1.5 Children up to 2 years old can travel in the lap of those responsible, keeping the weight limit per seat, with 1 lap child per flight allowed;

1.6 For your comfort and safety, inform up to 24 hours before the flight if the reservation will have a child (up to 2 years old) and/or passengers over 100 kilos;

1.7 Payment for the flight must be recorded as received before take-off. We accept Pix, cash Real/Dollar/Euro, debit/credit card and bank transfers, subject to approval and fees. In some cases, a deposit may be requested to guarantee the reservation of your flight. Cancellations made up to 48 hours in advance will receive a full refund (minus service and bank fees, if applicable). After this period, there will be no refund of the amount paid;

1.8 Announced or informed prices are subject to change without notice;

1.9 Flight durations are approximate and count from the start-up to the cut-off or boarding and disembarking of the aircraft, and are subject to changes in the route and/or longer or shorter duration;

1.10 The informed routes include the places flown over or seen during the flight. The places flown over or the sequence of the itinerary may change without previous notice, respecting the safety conditions and guidelines of the Air Traffic Control;

1.11 At any time, for meteorological or security reasons, we may have to cancel, reschedule, change a route or duration of a booked flight, without prior notice. If your flight needs to be cancelled, Rio Helicopters does not refund and is not responsible for the cost of travel to the flight location. Changes, cancellations or take-off delays may occur for reasons beyond our control, such as weather conditions, restrictions on the use of the runways or closure of the airport for a certain period of time, unscheduled maintenance, delays in fuelling, excess air traffic and problems with a passenger, pilot or crew. In this case, there will be the option to cancel or reschedule a new date/time; Caso seu voo precise ser cancelado, a Rio Helicopters não reembolsa e não se responsabiliza pelo custo do deslocamento até o local de voo. Alterações, cancelamentos ou atrasos nas decolagens podem ocorrer por motivos alheios ao nosso controle, como condições climáticas, restrições de uso das pistas ou fechamento do aeroporto por um determinado período de tempo, manutenções não programadas, atrasos no abastecimento, excesso de tráfego aéreo e problemas com um passageiro, piloto ou tripulação. Neste caso haverá a opção de desistência ou reagendar uma nova data/hora;

1.12 The flight check-in must be at least 30 minutes before take-off time, with an original or image/copy of a document with photo;

1.13 Smoking on board is strictly prohibited, as is boarding with dangerous items, such as: weapons, sharp objects (scissors, pocketknife, corkscrew, razor, etc.), narcotic, toxic, explosive or flammable substances (aerosols, lighter fluid, etc.) and placing or throwing any objects or substances outside the aircraft;

1.14 It is strictly forbidden to fly or enter the Airport or Olympic Golf Course wearing beachwear or swimwear;

1.15 The Pilot in Command may deny boarding to persons he deems to be behaving inappropriately and compromising flight safety;

1.16 If you need special assistance, it is necessary to inform Rio Helicopters at least 72 hours in advance in order to guarantee the best service;

1.17 Minors under 18 years of age may only board if accompanied by their parents or if they present the necessary documentation (please request);

1.18 The Pilot in command may request a seat change among passengers. For your safety, it is necessary to listen and follow the Pilot's instructions, before and during the flight;

1.19 Only disembark from the aircraft with the Pilot's authorization;

1.20 We are not responsible for valuables or goods of any kind left in the Hangar or at the aircraft;

1.21 The tolerance for delays is of 10 minutes. After this, your flight may be rescheduled according to availability and without guarantee that it will occur on the same day;

1.22 Rio Helicopters reserves the right to change aircraft or Air Charter operator at any time and without prior notice, if necessary, for operational reasons;

1.23 After making a reservation it is important to keep in touch with us. In case of change of cell phone or e-mail, please inform us. Always check and reply to our messages. Close to the date of your flight, we will contact you to reconfirm the flight and send you important information. Failure to communicate with us before your flight may lead to the cancellation of your reservation in the system.

1.24 Parking, transportation, food and beverage, decoration, flowers, photographic and filming are outsourced services. Every effort will be made to perform the services and deliver the products, with Rio Helicopters being responsible only for intermediating the service, without control or responsibility for the final result. In the event of any failure in outsourced services, such as non-delivery, no-show, failure of photography or filming equipment, beyond our control and only noticeable at the time or after the service has been performed, the amount paid will be refunded in proportion to the loss incurred, up to the limit of the amount paid;

1.25 When, during the tour with Rio Helicopters, images are recorded, the contracting party authorises it to be used on its website, social networks and other online and offline tools. If this is not your wish, Rio Helicopters must be informed in writing (e-mail or WhatsApp).

2. CHARTERS, TRANSFERS AND EVENTS

2.1 Charter prices are calculated according to the request and based on the total flight time of the aircraft, the distance to be travelled and the maximum cruising speed of the contracted aircraft, as well as the waiting time if applicable;

2.2 The minimum Charter contract is for 60 min flight;

2.3 The place, date and time of boarding and disembarking will be made according to the customer's request, following safety standards and availability;

2.4 The tolerance for delays is 10 minutes. After this time, a waiting fee will be charged, or your service may be canceled without refund, or rescheduled according to availability and without guarantee that the flight will take place on the same day;

2.5 Landing fees, if applicable, may vary in value according to location and date and as stated in the quote;

2.6 The take- off and landing locations will be conditioned to operational safety conditions;

2.7 The permitted luggage will be according to the number of passengers and hired aircraft.