SERVICE TERMS AND CONDITIONS

1. GENERAL RULES

1.1 We provide scenic flights, aerial experiences and charter services, under CNPJ: 58.237.268/0001-21 and in partnership with Air Charter and SAE (Specialised Air Service) companies, duly registered and approved. We operate at the Olympic Golf Course, Av. Gen. Moisés Castelo Branco Filho, 700 – Barra da Tijuca, Rio de Janeiro – RJ, 22793-365 and at Jacarepaguá Airport: Av. Ayrton Senna 2541, Rua D2 Hangar 14 – Barra da Tijuca, Rio de Janeiro – RJ, 22775-002. The boarding and disembarking location and Air Charter used are defined at the time of booking and are subject to change, for operational or security reasons;

1.2 The aircrafts used are normally Robinson 44, Robinson 66 and Jet Ranger. For flights with doors and from 5 passengers onward, 3- or 4-seat helicopters will be used to operate two or more flights. For doors-off flights with 4 or more passengers, 3-seat helicopters will be used to make two flights. The contracted aircraft may be changed for operational or safety reasons and without prior notice;

1.3 We mainly operate private flights. Shared flights may be requested and are subject to availability, longer waiting times and the attendance of all reserved passengers. If 1 or more passengers cancel on shared flights and there are no substitutes, the flight may be cancelled or a higher charge per person may be made. A specific seat may be requested, but is not guaranteed; the Pilot in Command may request a seat change between passengers at the time of the flight;

1.4 The weight limit is approximately 120 kilos per seat for flights with doors and 110 kilograms for doors-off flights per seat, with a higher weight limit for the sum of the seats, which may vary according to safety conditions on the date and time of the flight and respecting the weight limit of each aircraft;

1.5 Children up to 2 years old can travel in the lap of those responsible, keeping the weight limit per seat, with 1 lap child per flight allowed. Doors-off flights are allowed from age 16 with authorisation from a legal guardian;

1.6 For your comfort and safety, inform up to 24 hours before the flight if the reservation will have a child (up to 2 years old) and/or passengers over 100 kilos;

1.7 Payment for the flight must be recorded as received before take-off. We accept Pix, cash Real/Dollar/Euro, debit/credit card and bank transfers, subject to approval and fees. In some cases, a deposit may be requested to guarantee the reservation of your flight. Cancellations made up to 48 hours in advance will receive a full refund (minus service and bank fees, if applicable). After this period, there will be no refund of the amount paid;

1.8 Announced or informed prices are subject to change without notice;

1.9 Flight durations are approximate and count from the start-up to the cut-off or boarding and disembarking of the aircraft, and are subject to changes in the route and/or longer or shorter duration;

1.10 The informed routes include the places flown over or seen during the flight. The places flown over or the sequence of the itinerary may change without previous notice, respecting the safety conditions and guidelines of the Air Traffic Control;

1.11 A qualquer momento, por razões meteorológicas ou de segurança, podemos ter de cancelar, reagendar, alterar uma rota ou duração de um voo reservado, sem aviso prévio. Caso seu voo precise ser cancelado, a Rio Helicopters não reembolsa e não se responsabiliza pelo custo do deslocamento até o local de voo. Alterações, cancelamentos ou atrasos nas decolagens podem ocorrer por motivos alheios ao nosso controle, como condições climáticas, restrições de uso das pistas ou fechamento do aeroporto por um determinado período de tempo, manutenções não programadas, atrasos no abastecimento, excesso de tráfego aéreo e problemas com um passageiro, piloto ou tripulação. Neste caso haverá a opção de desistência ou reagendar uma nova data/hora;

1.12 Check-in must be at least 30 minutes before take-off for flights with doors and 45 minutes before for doors-off flights, and with an original or image/copy of a document with photo;

1.13 Smoking on board is strictly prohibited, as is boarding with dangerous items, such as: weapons, sharp objects (scissors, pocketknife, corkscrew, razor, etc.), narcotic, toxic, explosive or flammable substances (aerosols, lighter fluid, etc.) and placing or throwing any objects or substances outside the aircraft;

1.14 It is strictly forbidden to fly or enter the Airport or Olympic Golf Course wearing beachwear or swimwear;

1.15 The Pilot in Command may deny boarding to persons he deems to be behaving inappropriately and compromising flight safety;

1.16 If you need special assistance, it is necessary to inform Rio Helicopters at least 72 hours in advance in order to guarantee the best service;

1.17 Minors under 18 years of age may only board if accompanied by their parents or if they present the necessary documentation (please request);

1.18 The Pilot in command may request a seat change among passengers. For your safety, it is necessary to listen and follow the Pilot's instructions, before and during the flight;

1.19 Only disembark from the aircraft with the Pilot's authorization;

1.20 We are not responsible for valuables or goods of any kind left in the Hangar or at the aircraft;

1.21 The tolerance for delays is of 10 minutes. After this, your flight may be rescheduled according to availability and without guarantee that it will occur on the same day;

1.22 Rio Helicopters reserves the right to change aircraft or Air Charter operator at any time and without prior notice, if necessary, for operational reasons;

1.23 After making a reservation it is important to keep in touch with us. In case of change of cell phone or e-mail, please inform us. Always check and reply to our messages. Close to the date of your flight, we will contact you to reconfirm the flight and send you important information. Failure to communicate with us before your flight may lead to the cancellation of your reservation in the system.

1.24 Parking, transportation, food and beverage, decoration, flowers, photographic and filming are outsourced services. Every effort will be made to perform the services and deliver the products, with Rio Helicopters being responsible only for intermediating the service, without control or responsibility for the final result. In the event of any failure in outsourced services, such as non-delivery, no-show, failure of photography or filming equipment, beyond our control and only noticeable at the time or after the service has been performed, the amount paid will be refunded in proportion to the loss incurred, up to the limit of the amount paid;

1.25 When, during the tour with Rio Helicopters, images are recorded, the contracting party authorises it to be used on its website, social networks and other online and offline tools. If this is not your wish, Rio Helicopters must be informed in writing (e-mail or WhatsApp).

2. DOORS-OFF FLIGHTS

2.1 Before boarding, all passengers must participate in a safety briefing covering normal and emergency procedures, including the handling and operation of safety equipment;

2.2 The Doors-Off Flight is not suitable for individuals with medical conditions and/or reduced mobility, pregnant women, or those with special needs. All passengers must demonstrate physical and mental fitness for the activity and follow safety instructions. It is their responsibility to inform us of any condition or restriction prior to flying;

2.3 Despite thorough organisation and standardised operational and safety procedures, doors-off flying carries risks of material damage and physical injury, including serious accidents. In case of an emergency landing, the passenger agrees to follow instructions given during briefing and by the Pilot during landing. In an emergency landing, the passenger must release their seat belt and attachment securing them to the seat;

2.4 Due to the strong wind noise captured by microphones during doors-off flights, only the Pilot in command will use headset and microphone to communicate with Air Traffic Control. Passenger headsets are provided only as noise blockers and there is no mic communication between passengers or between passengers and the pilot;

2.5 It is prohibited to board with any loose object that may detach easily from hands, feet, pockets, clothing or from the cabin compromising flight safety. Permitted items (securely fastened) include: sneakers, closed shoes, sandals, glasses, watches, necklaces, bracelets. Long hair must be tied back. Prohibited items include: dresses, skirts, flats, flip-flops, large or loose accessories, caps, hats, shawls, scarves, bags and fanny packs;

2.6 The Pilot in command will signal the moment passengers may place their feet outside the aircraft, which occurs only at two points during the tour and after the aircraft’s speed is reduced. To prevent injury and ensure safety, it is strictly forbidden to extend any body part or object outside the aircraft during flight unless directed by the Pilot. If one or more passengers fail to follow safety instructions, the flight may be aborted, and the responsible party will bear any resulting costs to themselves and/or third parties;

2.7 Doors-off flights require greater altitude and are more sensitive to weather conditions than standard flights with doors. It is impossible to predict exact weather changes or cloud cover at the time of your flight. If cloud ceiling is low and there is no visibility of Christ the Redeemer, that landmark cannot be overflown and an alternative route will be taken. For safety reasons, your flight may be shorter, have its route adjusted, or be canceled without prior notice;

2.8 Any action contrary to the provided information may cause material damage and/or harm to passengers, the environment or third parties. In such cases, the responsible party will be fully liable for those actions;

2.9 It is the passenger’s responsibility to carefully review all safety instructions provided before the flight and to alert staff and/or the Pilot in command if they have any doubts about using safety equipment or if they feel unfit to fly or handle equipment in an emergency.

3. CHARTERS, TRANSFERS AND EVENTS 

3.1 Charter prices are calculated according to the request and based on the total flight time of the aircraft, the distance to be travelled and the maximum cruising speed of the contracted aircraft, as well as the waiting time if applicable;

3.2 O mínimo contratado é 60 min de voo;

3.3 The place, date and time of boarding and disembarking will be made according to the customer's request, following safety standards and availability;

3.4 The tolerance for delays is 10 minutes. After this time, a waiting fee will be charged, or your service may be canceled without refund, or rescheduled according to availability and without guarantee that the flight will take place on the same day;

3.5 Landing fees, if applicable, may vary in value according to location and date and as stated in the quote;

3.6 The take- off and landing locations will be conditioned to operational safety conditions;

3.7 The permitted luggage will be according to the number of passengers and hired aircraft.